Return Policy

At Dewin Essence, we want you to be satisfied with your purchase. If you are not completely satisfied with a product, you may request a return within 5 days of receiving your order.

Return Requirements

To be eligible for a return:

• The return request must be made within 5 days of receiving the product.

• The product must be unused, unopened, and in its original condition and packaging.

• The product must not have been damaged, altered, or tampered with after delivery.

• Proof of purchase or your order details may be required.

How to Request a Return

To request a return, please contact us within 5 days of receiving your order through:

WhatsApp: 0597584598
Email: tradedeh@gmail.com

Please provide your order number, reason for the return, and photos of the product where applicable.

Our team will review your request and provide instructions on how to proceed with the return.

Refunds

Once we receive and inspect the returned product, we will notify you whether your return has been approved. If approved, your refund will be processed using the applicable refund method.

Please note that products that do not meet our return requirements may not be eligible for a refund.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. We will review the issue and work with you to find an appropriate solution.

Dewin Essence reserves the right to refuse returns that do not meet the conditions outlined in this policy.